Complaints

You may contact PORTA NOVA ESTATES, SLU directly with a complaint: info@porta-nova-estates.com, telephone +34 630 985 596, Calle Bellamar 11, Puerta C, 07610 Palma, Illes Balears, España.

Download the official complaint form (PDF)

The official form from the Balearic consumer protection authority contains three copies with instructions in Spanish and Catalan. Our company details are prefilled; you complete the complaint details, date and signature yourself. Keep a copy for your records. Downloading the form does not send any completed complaint information to us or to the authority.

To complain to us, use the contact details above. To submit a complaint to the authority, please consult the official procedural instructions . Your statutory rights remain unaffected.

Privacy

We use the information you provide to handle your complaint and meet our legal obligations. Further information is available in our privacy notice. The form also contains the authority's own privacy information for proceedings conducted by it.

Help using the website

If you encounter a barrier when reading the website or completing the form, please contact us by email or telephone. Where possible, tell us which page is affected and what assistance you need.